Forward Deployed Robotics Engineer

Role Overview As a Forward Deployed Robotics Engineer , you'll serve as the first line of technical defense for our growing fleet of robotic systems deployed across warehouse and external data-collection environments. Our diverse robot fleet—including both static and mobile systems—performs complex manipulation and sensing tasks in real-world settings. When issues arise,

you'll be the first responder: analyzing field tickets, reproducing issues, gathering diagnostic data, and driving resolution to ensure maximum fleet uptime. Key Responsibilities - Primary

Robot Fleet Issue Technical Triage Point : Manage incoming fleet issue ticket queue, prioritize based on fleet-wide implications and operational goals, and triage as hardware, software, or operational issue. -

Fast-Paced Operations : Handle quick turnaround expectations while maintainingdiagnostic quality - On-Site Diagnostics : Perform physical inspections and functional tests at robot stations to v

erify issue reproduction - Data Analysis : Analyze telemetry, sensor data, and logs to form and test hypotheses about root causes - Failure Analysis : Execute technically sound Failure Analysis / Root Cause Analysis procedures - Cross-Team Collaboration : Partner with hardware and software teams to reproduce and resolve complex issues - Pattern Recognition : Identify recurring issues across the fleet and surface reliability insightsfor design improvements - Documentation : Maintain clear, traceable documentation for every diagnostic an

d escalation event - Metrics & Reporting : Track and report issue trends and fleet health met

rics to leadership - Process Improvement : Collaborate with team lead to develop and maintain diagnostic procedures and troubleshooting guides Re

quired Competencies & Skills - Education : B.S. in Robotics, Mechatronics, Systems Engineering, or eq

uivalent experience - Hardware Knowledge : Proficiency debugging electromechanical systems including actuators, PCBs, cameras, wiring harnesses, and co

mmunication hardware - Software Knowledge: Experience with log parsing and basic scripting for diagnostics (Python or Bash) - Systems Knowledge : Strong understanding of mechanical, electrical, and software interactions in robotic systems - Communication : Excellent written and verbal communication, particularly in technical documentation and shift handoffs - Hands-On Problem Solving Experience: Minimum 2 years work experience with debugging and completing root cause investigations of systems with hardware and software issues Strongly Preferred: Experience supporting multi-robot fleets, warehouse automation systems, or field robotics deployments Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.